Ticket on Rails allows its users, via the Ticket on Rails website (http://ticketonrails.com) (the Website), to provide hosted help desk software to users customers (collectively, the Ticket on Rails Service).

Your use of the Website and the Ticket on Rails Service is subject to the terms and conditions set forth in these Terms of Service (the Terms of Service).

PLEASE READ THE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE WEBSITE OR THE TICKET ON RAILS SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND TO ALL THE TERMS OF OUR TERMS OF SERVICE AND THE PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE OR THE TICKET ON RAILS SERVICE.

The Ticket on Rails Service is meant for those at least eighteen (18) years of age. Use of the Ticket on Rails Service by anyone under the age of 18 is a violation of the Terms of Service. If you are under the age of 18, and are not an emancipated minor, you must have the consent of a parent, or legal guardian to use or access the Ticket on Rails Service.

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. Company logos and names may be used for promotional purposes. For more information about how we deal with your personal information, please read our privacy policy.

Ticket on Rails has the discretion to update this Terms of Service at any time. When we do, we will post a notification on the main page of the Website, revise the updated date at the bottom of this page and send you an email. Users should frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Terms of Service periodically and become aware of modifications.

Ticket on Rails reserves the right to alter, suspend or discontinue any aspect of the Website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.

You acknowledge that all materials at the Website and the Ticket on Rails Service, including the Website and the Ticket on Rails Service design, graphics, text, sounds, pictures, and other files and the selection and arrangement thereof (collectively, Materials), are the property of Ticket on Rails and/or its licensors, and are subject to and protected by international copyright and other intellectual property laws and rights. All rights to Materials not expressly granted in these Terms of Service are reserved to their respective copyright owners. Ticket on Rails authorizes you to view and download the Materials only for personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices contained in the original Materials. Except as expressly authorized by the Terms of Service, you may not copy, reproduce, distribute, republish, download, perform, display, post, transmit, exploit, create derivative works or otherwise use any of the Materials in any form or by any means, without the prior written authorization of Ticket on Rails or the respective copyright owner. In an absence of a written agreement, you may not modify or adapt the Materials in any way or otherwise use them for any public or commercial purposes. The trademarks, service marks, trade names, trade dress and logos (collectively, Marks) contained or described at the Website and/or the Ticket on Rails Service are the sole property of Ticket on Rails and/or its licensors and may not be copied, altered or otherwise used, in whole or in part, without the prior written authorization of Ticket on Rails and/or its licensors. In addition, all page headers, custom graphics, button icons and scripts are the property of Ticket on Rails and may not be copied, imitated or otherwise used, in whole or in part, without the prior written authorization of Ticket on Rails.

Ticket on Rails has used its reasonable endeavors to ensure that Website complies with Australian law. However, we make no representations that the materials on the Website are appropriate or available for use in locations outside of Australia. Ticket on Rails makes no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. Ticket on Rails accepts no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.

Ticket on Rails ensure that the Website or the Service comply with Australian law. Ticket on Rails makes no representations whatsoever about any other web sites which you may access through Ticket on Rails web site or which may link to Ticket on Rails web site. When you access any other web site you understand that it is independent from Ticket on Rails and that Ticket on Rails has no control over the content or availability of that web site. In addition, a link to any other site does not mean that Ticket on Rails endorses or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.

Ticket on Rails cannot guarantee that Ticket on Rails web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of the Website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other Internet connected device.

Customer Service

If you have any comments or questions regarding these Terms of Service, or wish to report any violation of these Terms of Service, you may email us at support@ticketonrails.com.